Privacy Policy

YOONOKE is a home and living retailer operating from Mississauga, Ontario, Canada. In this policy, “YOONOKE,” “we,” “us,” and “our” refer to the YOONOKE business responsible for the personal information described here.

This policy applies to our storefront, customer accounts, orders, customer support, product reviews, newsletters, and related online services. A third party may apply its own privacy policy when you use a service it controls, such as a payment provider or a carrier tracking page.

Depending on how you interact with YOONOKE, we may collect the following categories of information:

• Identity and contact information: name, email address, phone number, account details, and communications with us.
• Order and delivery information: billing and shipping addresses, purchased items, order number, delivery method, tracking details, returns, and order history.
• Transaction information: payment method, payment status, transaction identifiers, refunds, and limited payment confirmation details. We do not store your complete payment card number or card security code.
• Account information: customer ID, account profile, saved addresses, and authentication information used to create and secure your account.
• Content you provide: review ratings, headlines, written reviews, uploaded review photos, and customer support messages.
• Marketing preferences: newsletter subscription, consent records, and unsubscribe choices.
• Technical information: IP address, browser and device information, request timestamps, security events, cookie identifiers, cart tokens, and basic server logs.

We collect information directly from you, automatically through your browser and our services, and from service providers involved in your transaction, such as WooCommerce, PayPal, payment providers, fulfillment partners, and shipping carriers.

We use personal information for reasonable business purposes, including to:

• provide the storefront, remember your cart, create and manage your account, and authenticate sign-ins;
• process payments, fulfill orders, arrange shipping, provide order updates, and handle returns or refunds;
• confirm delivered purchases and allow eligible customers to publish product reviews;
• answer questions, provide customer support, and maintain records of our communications;
• send newsletters or promotional messages when we have the consent or other permission required by law;
• detect fraud, abuse, account misuse, payment issues, and other security incidents;
• operate, troubleshoot, maintain, and improve our website and customer experience; and
• comply with tax, accounting, consumer protection, legal, and regulatory obligations.

Where consent is the appropriate basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions. Withdrawing consent does not affect processing already completed lawfully and may limit services that require the information.

We use cookies and browser storage that are necessary to run the storefront, keep a cart available, protect checkout requests, and maintain a signed-in customer session. Blocking these technologies may prevent the cart, account, or checkout from working correctly.

Payment providers may set their own cookies or use similar technologies when their payment interface loads. Those technologies are governed by the provider’s privacy policy. You can clear cookies and local storage through your browser settings, but doing so may sign you out or empty your cart.

We disclose personal information only as reasonably needed for the purposes described in this policy:

• Commerce and hosting providers, including WordPress, WooCommerce, hosting, content delivery, and infrastructure providers that operate our storefront and order systems.
• Payment providers, including PayPal and enabled card-processing services, to authorize, capture, settle, and refund transactions and manage payment risk.
• Fulfillment and delivery providers, including warehouses, shipping carriers, and tracking providers, to prepare, ship, deliver, and trace orders.
• Communications providers that deliver transactional emails, password resets, newsletters, and customer support communications.
• Professional and legal recipients, such as advisers, auditors, insurers, authorities, or other parties when required to comply with law, enforce our rights, protect people or property, or complete a business transaction.

We do not sell personal information for money. We also do not use personal information for cross-context behavioural advertising on the current YOONOKE storefront.

Payments

Payment details are submitted to the payment interface provided by PayPal or another enabled payment provider. YOONOKE receives the information needed to confirm and administer the transaction, but not your complete card number or card security code. Payment providers process information under their own terms and privacy notices.

Public Reviews

If you submit a product review, your reviewer name, country, rating, headline, review text, review photos, date, and verified-purchase indicator may be displayed publicly. Your email address, street address, and order number are not displayed with the review. Do not upload photos or text you do not want made public.

Processing Outside Your Region

Our service providers may process information in Canada, the United States, or other jurisdictions. Information processed elsewhere may be subject to the laws and lawful access requirements of that jurisdiction. We remain responsible for personal information under our control and use service providers for the purposes described above.

Depending on where you live and subject to applicable exceptions, you may ask to access personal information we hold about you, understand how it has been used or disclosed, correct inaccurate information, withdraw consent, or request deletion of information that we are not legally required to retain. We may need to verify your identity before completing a request.

• Account details: sign in to review or update available profile and address information.
• Marketing: use the unsubscribe link in a marketing email or contact us. Transactional messages about an order or account may still be sent.
• Cookies and local storage: use your browser controls to remove stored website data.
• Privacy requests: email support@yoonoke.com with the subject “Privacy Request.”

Canadian residents may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator after first giving us an opportunity to address the concern. Residents of U.S. states with applicable privacy laws may have additional rights provided by those laws.

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, accounting, and regulatory obligations. Retention periods vary by the type of information and the reason it is held. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it.

We use administrative, technical, and organizational safeguards designed for the sensitivity of the information, including encrypted connections, restricted administrative access, signed customer sessions, and controls around payment and account requests. No internet transmission or storage system can be guaranteed to be completely secure.

Children

Our services are intended for adults and are not directed to children under 13 or a higher minimum age where required by local law. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided information may contact us to request its removal.

Changes to This Policy

We may update this policy when our practices, services, or legal obligations change. We will post the revised version on this page and update the “Last updated” date. Where required, we will provide additional notice or obtain consent for material new uses of personal information.

Questions, privacy requests, corrections, consent withdrawals, or complaints may be sent to our privacy contact at support@yoonoke.com.