Returns & Refund Policy

Return Window

You may request a return within 7 days after receiving your order. Return requests submitted after this window may not be eligible for approval.

Return Conditions

To be eligible for a return, the item must meet all of the following conditions:

• Items must be unused and undamaged.
• Items must be returned in their original packaging.
• All accessories, tags, manuals, and included materials must be returned with the item.
• A valid order number or proof of purchase must be provided.

Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been used or damaged by the customer.
• Custom-made or personalized items.
• Clearance or Final Sale items.
• Items missing original packaging or accessories due to customer handling.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days after receiving your order. Include your order number, a description of the issue, and clear photos of the item and packaging. After review, we will offer an appropriate solution, which may include a replacement, reshipment, or refund.

How to Start a Return

1. 1Contact our customer support team at support@yoonoke.com.
2. 2Provide your order number and the reason for your return request.
3. 3Wait for our team to review and confirm your return eligibility.
4. 4Ship the item back according to the instructions provided by our team.

Return Shipping

If the return is due to personal reasons, the customer is responsible for return shipping costs. If the item is damaged, defective, or incorrect, we will cover reasonable return shipping or reshipment costs after the issue has been confirmed by our support team.

Refunds

Once we receive and inspect the returned item, approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

Exchanges may be available if inventory allows. If we are unable to offer an exchange, you may place a new order for the preferred item or request a refund for the eligible return.